Many travel plans have been impacted by COVID-19, and we want to make sure customers have sufficient time to finalize their trips. As we announced a few weeks ago, tickets issued between May 1, 2019 and March 31, 2020 are now valid for 24 months from the original ticket-issue date.*
Before we explain how it works, one thing is important to know: No additional action is required from you.
*Does not apply to free travel authorization certificates (i.e. United Jetstream fund travel certificates, etc.)
Accessing the ticket
You do not need to do anything additional to the qualifying ticket or PNR (if one exists). Qualifying tickets remain active in our systems. ARC, BSP, and each GDS will recognize the extended validity for tickets issued May 1, 2019 – March 31, 2020, making the tickets accessible for you.
GDSs can interact with United’s version of the eTicket using messaging as they do today.
The GDSs allow agencies to retrieve a ticket by ticket number without a live PNR.
The eTicket can be retrieved via the GDS as long as the ticket is in United’s system.
You do not need to use the original PNR, but you can if it’s active.
For instructions on how to retrieve eTickets via your GDS, please contact your GDS Help Desk.
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