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Norwegian Cruise Line Unveils ‘Support Hub’ For Home Based Trade Partners

Norwegian Cruise Line (NCL), the innovator in global cruise travel with a 53-year history of breaking boundaries, has launched a new resource for its valued Australia and New Zealand trade partners. NCL’s ‘Home-Based Hub’ is the latest addition to the line’s support network for trade partners, offering a dedicated contact within the NCL team for agents that operate from their home.

The ‘Home-Based Hub’ will provide a committed support system via a centralised contact within NCL’s local head office. It will be overseen by Jacinta Baker, Business Development Executive AUNZ at NCL, who will manage support services including product and system training, promotions support, personalised agent incentives, collateral, events and marketing opportunities. Trade partners can contact Jacinta through the line’s ‘Book-a-BDM’ platform.

“At NCL, we are committed to supporting our valued trade partners in any way possible, with our new ‘Home-Based Hub’ being one of many resources available to agents. We have developed what we believe is a best practice engagement program for all home-based agents, be them independent or part of a larger consortia group,” said Damian Borg, Director of Sales AUNZ at NCL.

“Consistent and clear communication will be the backbone of this initiative, as we strive to amplify the provision of information more seamlessly to home-based partners. This is provided as an extra layer of support in addition to our team of territory Business Development Manger’s who will remain the local point of contact in market for trade partners,” Mr. Borg added.

Over the last months, NCL has constantly been reviewing and refining already robust support systems for local trade partners and has rolled out a collection of resources and innovations, including a dedicated Australia and New Zealand Partners First Facebook group where agents can keep across NCL’s latest updates and its ‘Book-a-BDM’ platform, which allows travel agents to book a personal session with their regional Business Development Manager at a time that is convenient for them. Trade partners can also sign up to the brand’s Partners First emails for further information by contacting SalesSupportAUNZ@ncl.com.

October also saw NCL launch its successful Walk for Wellness challenge, running until the 31 October 2020. The challenge is designed to promote health and wellbeing within the Australia and New Zealand travel industry, with registered travel agents getting active by utilising a free mobile phone app to track their steps while journeying around an interactive map of the world, reaching virtual destination milestones and completing fun challenges, all alongside travel industry friends.

Walk for Wellness reached London on Monday with a walking total of 40,000 kilometres achieved, this also signaled the halfway mark for the challenge. There are still many more kilometres to complete, and prizes to be won. Travel partners are encouraged to take part in today’s challenge by showing their NCL Spirit and snapping a photo on their walk with something NCL-related for the chance to win one of three $100 gift cards.

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