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Pacific Resort Hotel Groups Flexible Travel Policy

June 26, 2020 Resort News No Comments Email Email

In these uncertain times, and as the situation around novel coronavirus (COVID-19) continues to evolve, Pacific Resort Hotel Group (PRHG) are doing their utmost to support their guests and assist them with their travel plans to the Cook Islands to ensure their travel safety and provide maximum flexibility.

At this point in time the Cook Islands remain free of COVID-19, and the Cook Islands government, people and resorts are doing all they can to keep it this way for as long as possible.

Travel Flexibility offered by Pacific Resort Hotel Group

For travellers affected by international travel restrictions, PRHG are making additional adjustments to their individual booking policies to give guests extra peace of mind:

COVID19 Flexible Travel Policy – Book with Confidence:

  • Free change of date or full cancellation for all existing FIT and any new FIT bookings made to 31 March 2021, for travel until further notice.*
  • For arrivals from 01 April 2021 we will offer free date changes for travel dates to 31 October 2021 with existing standard cancellation policies remain in place.
  • Waive any cancellation or amendment fees for any bookings that need to be changed or cancelled due to Government border restrictions or ill health (medical certificate essential), resulting from Covid-19. All other date change and cancellations must be made at least 24 hours prior to arrival.
  • PRHG recommends guests purchase travel insurance for all other unforeseen circumstances that may result in cancellation or any other claim.

* All date change and cancellations must be made at least 24 hours prior to arrival.

Note – Flexible cancellation policy excludes groups (including wedding groups), non-refundable Luxury Escape packages or Bartercard bookings – they are only valid for date changes.

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