New research from AirHelp has named Qatar Airways as the best airline in the world, based on service quality, on-time performance and claims processing during delays or cancellations.
The data was sourced from multiple commercial vendors, AirHelp’s own database, along with 40,000 passenger surveys collected in 40 countries during 2018.
Qatar’s Hamad International Airport in Doha has also been ranked as “Best Airport for Passenger Experience”, for the second consecutive year. Airport ratings were based on three factors: on-time performance, service quality and food and shopping options. The study aims to provide air passengers with guidance on the different experiences that can be expected from various airlines and airports. Scores were developed with a combination of expert knowledge and industry expertise.
This is the latest in a series of recent accolades for Qatar Airways. The airline was named ‘World’s Best Business Class’ by the 2018 World Airline Awards, managed by international air transport rating organisation Skytrax. It was also named ‘Best Business Class Seat’, ‘Best Airline in the Middle East’, and ‘World’s Best First Class Airline Lounge’.
Qatar Airways’ Senior Manager for Australasia, Mr. Adam Radwanski, said: “We’re thrilled to be recognised for the high-quality service we provide to our passengers daily. This news reflects our ongoing commitment to providing the best experience and greatest choice for passengers. These accolades are truly a testament to our entire team and the staff globally who make this airline the best in the world.”
The airline also announced last month that it will introduce its award-winning, patented QSuite Business Class service on its daily Auckland flights from 1 June 2019. As the airline’s longest commercial flight – with a distance of 14,535 kilometres – the Auckland route is operated by the airline’s flagship Boeing 777 aircraft, featuring a two-class configuration, with 42 seats in QSuite Business Class and a further 230 seats in Economy Class.
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