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Royal Brunei Airlines wins two TripAdvisor Travellers’ Choice awards

June 14, 2018 Accolades No Comments Email Email

Royal Brunei Airlines is celebrating its double win at the TripAdvisor Travellers’ Choice awards, triumphing in the ‘Economy Class – Asia’ and ‘Travellers’ Choice Regional Airline – Asia’ categories.

The two prestigious accolades were awarded to Royal Brunei in recognition of the airline’s high quality and quantity of reviews over the past 12 months. Royal Brunei came out on top when rated across a number of factors, including customer service, cleanliness, the check-in and boarding process, legroom, seat comfort, value for money, in-flight entertainment and refreshments.

Karam Chand, CEO, Royal Brunei Airlines, says: “The entire team at Royal Brunei is extremely proud of this achievement. We would like to thank our guests for their continuous support and recognition of the improvements we have made in our products and services. I also would like to thank our staff for their dedication and hard work that has allowed us to reach this milestone. We look forward to continuing to surprise and delight our guests and to feature amongst the best airlines in the world.”

Adiel Mambara, Country Manager UK & Ireland, Royal Brunei Airlines, adds: “We are delighted to have been recognised by TripAdvisor and our passengers as a first-rate airline. We pride ourselves on our excellent customer service, warm hospitality and attention to detail, which is reflected by the positive passenger feedback we receive. The Economy Class and Regional Airline awards are testament to our team’s hard work and willingness to go the extra mile to create a wonderful customer experience both in the air and on the ground.”

2018 will be a significant year for Royal Brunei. Already this year, the airline has been classed as a four star major regional airline in APEX’s Official Airline ratings, and announced the launch of its non-stop daily flights between London Heathrow and Brunei International Airport, effective 28 October 2018. The new route will enable Royal Brunei to become a major player in the UK-Australia market by providing a one-stop flight from the UK to Melbourne.

Mambara continues: “As our customer base grows, we are looking forward to making further advancements throughout the year to continue to improve customer experience and ensure every passenger feels appreciated and part of the Royal Brunei family.”

To add to this already enviable success, Royal Brunei has also been nominated for ‘Asia’s Leading Cabin Crew’ in the 2018 World Travel Awards, another nod to the hard-working and dedicated crew that play a huge part in the customer experience for Royal Brunei passengers.

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