South African Airways has been named as one of the top performing airlines globally for on-time performance (OTP) by travel data and analytics company, Cirium.
SAA was ranked fourth in the category for Middle East and Africa mainline carriers, ahead of some of its major competitors, making SAA the leading African carrier on OTP.
Tim Clyde Smith, Regional General Manager – Asia Pacific said, “OTP is one of our most important customer impact performance indicators so we are encouraged by this latest announcement about our performance. It is an excellent endorsement especially when judged against our own peers, globally.
“Customers have a choice and our loyal customers recognise that we are a dependable airline. The results speak volumes about consistency and reliability of our operations – a key feature underlying our customer value proposition.” said Clyde-Smith.
The International Airlines Transport Association’s benchmark of OTP is if an airline is on-time when it arrives within 15 minutes of the scheduled time of arrival or departs within 15 minutes of the scheduled departure time. SAA’s overall on-time performance across its route network is 85.69%.
As a member of the largest international airline network, Star Alliance, SAA serves 57 destinations within South Africa and across the continent in partnership with SA Express, Airlink and its low-cost carrier, Mango. SAA also flies to eight intercontinental destinations from its Johannesburg hub.
Cirium works with over 90 per cent of the world’s top 50 airlines. The company, which has published its annual On-time Performance (OTP) Review for the past 11 years, provides a definitive list of the world’s best performing airlines and airports for on-time flight operations.
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