As you will be aware, Covid-19 has had a significant impact on many organizations and, sadly, people. We are sorry if it also affected your travel plans with Scoot.
To ease guests’ peace of mind, we now offer multiple self-serve options as follows.
All customers with bookings made on or before 15 March 2020 travelling on flights scheduled to depart between 23 January and 31 May 2020 but which were cancelled, we now offer two options to claim a refund.
- A 100% refund via the original method of payment, or
- A 120% refund in Scoot vouchers, valid for 12 months.
For guests choosing Option 1, please note that it will take up to 14 weeks. In view of the volume of requests to process, we will be doing so in batches. We ask for your understanding and patience whilst we get to your file. Also, if you have previously received a refund in travel vouchers for this booking, the voucher will be voided.
For guests choosing Option 2,
- You have 12 months to use these vouchers to make a new booking, for any travel period available on our website at the time of booking. You may use up to two vouchers per transaction
- If you have previously received a 100% refund in the form of Scoot travel vouchers, you will receive an additional voucher worth 20% of your original itinerary value.
If you have eligible Scoot bookings, you will receive an email soon with detailed instructions on selecting these options. Scoot has also enhanced our “Manage My Booking” portal on our website to allow customers to select these options online at their convenience.
Guests who booked their flights through third-party booking channels or travel agencies are advised to contact the relevant channel or agents for assistance.
We thank you for your patience and understanding throughout this unprecedented challenge. We look forward to welcoming you back onboard Scoot, once things return to a more normal state. In the meantime, please stay safe and healthy.
First posted on 14 Apr 2020, 1.28pm (Singapore local time)
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