Premium all-inclusive holiday provider, Club Med, today launches its annual industry survey asking travel agents across Australia to share valuable feedback on the business. As a thank you for their time, all participating travel agents will go in the draw to win one of four festive prizes for their travel agency from the choice of:
- OPTION 1: Bottoms up – Office fridge packed full of your booze of choice – your Christmas party sorted!
- OPTION 2: Go green – Green up your office with festive foliage for the silly season.
- OPTION 3: Dig in – Christmas grazing table delivered to your office, for everyone to enjoy.
- OPTION 4: Ca-ching – Kris Kringle sorted: share a $500 gift card among your team.
The results of the 2019 survey will help shape future Club Med communications and ensure all tools and resources are completely optimized for agent needs across the following themes:
- Travel agents’ knowledge and understanding of Club Med
- Club Med and its corporate social responsibility and sustainability actions
- Club Med travel agent booking engine
- Club Med sales tools and resources (brochure, factsheets, travel agent portal etc.)
- Club Med training
- Club Med’s sales team
- Club Med travel agent loyalty program
- Club Med’s call centre
- Meetings and Events by Club Med
On the 2019 survey, Rachael Harding, General Manager for Club Med in the Pacific says, “With our 70th birthday just around the corner and even more exciting trade developments planned for 2020, we are more dedicated than ever to ensuring we’re delivering a quality holiday experience for your clients and therefore giving our partners the right tools and resources to get them there is crucial.”
“Our team consults the industry on their needs throughout the year and the annual Club Med survey is another way we gain valuable insight into how our company is performing, ensuring we remain relevant and continue to improve products and services to suit travel agent needs.”
Over the years, the annual survey feedback has seen Club Med implement several changes including the redesign of its brochure in 2018 based on the feedback from travel agents in the 2017 survey and development of the sustainability strategy on 2019 based on the results of the 2018 survey.
Travel agents can share their feedback by completing this year’s survey via the following link – https://www.surveymonkey.com/r/7G5LPLS, for more information, visit https://www.clubmedta.com.au/about-club-med/2019-club-med-travel-agent-survey/
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