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Six vital points to help cope with Facebook changes

February 28, 2018 Headline News No Comments Email Email

Tourism Australia and Austrade have issued advice to help the Australian travel industry adapt to looming changes in Facebook, aimed at emphasising “meaningful social interactions” rather than brands.

As Facebook rolls out these changes over the next few months, users will start to see more content from friends and family in their newsfeed and less from brands, publishers and celebrities.

While it’s not yet known just how significant the drop in organic reach will be for pages, Tourism Australia’s global manager of social media, Nick Henderson, has six pieces of advice for travel brands.

Tourism Australia’s Global Manager of Social Media, Nick Henderson

  • Create Facebook posts that drive ‘meaningful interactions’. That is, posts that promote conversation between Facebook users and their friends. Never has the cliché “quality over quantity” been so relevant when it comes to Facebook.
  • Do not explicitly ask people to comment on your posts. Facebook has also said your post will be deprioritised in newsfeeds for doing this.
  • Consider a paid strategy – if you don’t already have one – to boost posts into newsfeeds. Paid activity is largely unaffected by this change.
  • Encourage your customers to post about your business or destination. With Facebook set to prioritise content from friends and family you should focus more of your efforts on encouraging your customers to share their experience on their own social channels.
  • Trial live video. Facebook has singled out live video on the platform as a format that will drive conversation and, in turn, newsfeed distribution.
  • If, once the changes have been made, your posts aren’t being seen don’t just continue doing what you’ve always been doing. Test different ways to engage your audience.

Edited by Peter Needham

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