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South African Airways (SAA) is offering customers one free change in reservations made on or before 13 March 2020 for travel in March and April on selected international routes.

South African Airways is closely monitoring the situation around Coronavirus and has advised Trade Partners and Passengers they can book with peace of mind.

Given the uncertainty surrounding the coronavirus pandemic, South African Airways (SAA) is offering customers one free change in reservations on selected international routes to be used for travel on or before 28 February 2021.

SAA waiver policy now applies to any tickets issued on/before 13 March 2020 for travel between 13 March and 30 April 2020, on South African Airways.

For any new bookings for travel planned between 13 March and 30 April 2020, SAA are offering customers more flexibility, choice and value with the ability to change travel dates without change and reissue fees.

Below is a summary of terms and conditions related to SAA’s rebooking policy on selected international routes.

  • The travel itinerary must include travel between: (1) Johannesburg-Perth PER v.v. (2) Johannesburg-New York JFK v.v. (3) Johannesburg-Washington IAD (via Accra, Ghana) v.v. (4) Johannesburg-Frankfurt v.v. (5) Johannesburg-Munich v.v. (6) Johannesburg-London LHR v.v..
  • Must rebook & reissue ticket by 30 April 2020.
  • Complete travel by before 28 February 2021.
  • One free change and ticket reissue only permitted
  • Rebook with the same booking class with no additional collection and change fees will be waived.
  • If same booking class is unavailable, upgrade to lowest applicable booking class. Additional fare collection and taxes will apply, but change fees will be waived.
  • Applicable to all fare types.
  • Change of cabin is not permitted.
  • Change of routing will not be permitted.
  • No refunds are permitted as part of this offer
  • Previous ‘no-show’ passengers are not eligible for this waiver.
  • Change of classes and routes are not permitted, without the normal penalties and associated change fees.
  • The changes are applicable to South African Airways flights only issued on SA (083) ticket stock only.
  • This advisory is applicable to South African Airways flights only and does not apply to Mango, SA Express and Airlink, issued on SA (083) ticket stock and not on separate tickets of other airlines. The travel advisory will apply when Mango, SA Express and Airlink forms part of the itinerary issued on SA (083) ticket stock.
  • SAA reserves the right to withdraw or revise the conditions without prior notice.
  • You do not need to call SAA as long as the above parameters are met

SAA regrets any inconvenience to our customers as a result of the coronavirus and encourages customers to visit the website www.flysaa.com for further updates and information.  The airline would like to thank customers for the support by continuing to place their trust in South African Airways with their travel plans.

SAA strongly encourage only customers travelling within the next 72 hours to contact the airline. If they are travelling outside this period, please consider contacting us at another time.