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Swan Hellenic opens North America office for close customer support across the US, Canada and Mexico

January 13, 2021 Business News No Comments Email Email

Swan Hellenic announced the opening of its North America office based in Fort Lauderdale to offer the close personal service to which it is committed across the United States, Canada and Mexico, including through a dedicated call centre.

Headquartered in Cyprus with offices in London, Dusseldorf and Monaco, together with a branch office in Hong Kong (serving mainland China, Taiwan and South-East Asia), as well as partnerships serving India, Japan and Australia-New Zealand, Swan Hellenic’s new North America office takes the cultural expedition cruise leader impressively close to offering global direct customer support less than year after it relaunched.

The dynamic North America team of highly-respected cruise industry veterans is headed by GM Tom Russell, previously President of Cruise & Travel Executives, COO of Global Voyages Group and COO & Managing Director North America of Silversea. Joining with him are Mitchell Schlesinger as Sales Director North America (previous extensive experience leading the sales activities of Norwegian Cruise Line, Orient Line and Voyages to Antiquity), Andrea Corman as Customer Relations Director (extensive guest-service experience with Voyages to Antiquity, Uniworld River Cruises and Oceania Cruises) and Nick Giersdorf as Marketing & Digital Director (ex-Chief Marketing Technology Officer at Global Voyages Group).

With such a high-calibre team dedicated to its North America customers, it’s clear that Swan Hellenic is totally confident and committed to bringing its unique cultural expedition cruises and renowned personal service to adventurous-minded and creative explorers around the world.

So, seventy years on from its pioneering English origins, Swan Hellenic is now back stronger than ever, ready to take sophisticated cruise-lovers to “see what others don’t”, discovering incredible destinations up-close, exploring fascinating cultures, and connecting with nature and locals in the company of like-minded individuals from around the world.

Three state-of-the-art expedition ships are being built at Helsinki Shipyard, Finland, the first two providing 152 guests with an elegant, intimate and personal five-star onboard experience delivered warmly by 120 highly-trained and knowledgeable staff, including expert expedition guides, lecturers and creatives. The first ship, SH Minerva, will set sail for Antarctica in November 2021, while the second will embark on its maiden voyage in April 2022.

Alfredo Spadon, Swan Hellenic’s Senior Vice President Global Sales and Marketing, commented: “Historically, North America was always one of Swan Hellenic’s most enthusiastic markets, so we’re delighted to welcome such an accomplished team to once again support it with the high standards of service our heritage demands.

Tom Russell, GM Swan Hellenic North America, observed: “It’s a privilege for me and my amazing new team to bring the iconic Swan Hellenic to North America. We can’t wait to introduce sophisticated cruise-goers across the States, Canada and Mexico to the unique exploration, cultural and creative possibilities of cultural expedition cruising.

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