SWISS is expanding its existing, comprehensive rebooking options in the interests of its customers due to the exceptional circumstances caused by the spread of the coronavirus.
Customers who have tickets for cancelled and also existing SWISS flights can keep this ticket without having to commit to a new flight date directly. Existing bookings will be cancelled for the time being, but the ticket and ticket value will remain unchanged and can be rebooked to a new departure date up to and including 31 December 2020.
This rule applies to tickets booked up to and including 12 March 2020 and having a confirmed travel date up to and including 30 April 2020. Customers are requested to inform us of their desired rebooking by 1 June 2020. No rebooking fees will be charged. If the original fare is no longer available, the corresponding difference must be paid when the rebooking is made. In addition, customers can also rebook to another destination.
With this extended goodwill arrangement, SWISS and the other Lufthansa Group Airlines are responding to the wish of many customers to be able to have more flexibility regarding their travel plans given the current exceptional circumstances.
Last week, SWISS already introduced flexible rebooking options for its customers with regard to existing and future bookings. More information is available at swiss.com.
.jpg){kind=tracking}
