Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., held an opening ceremony for its new contact center, “Wuhan Center,” on January 11, 2019, inviting clients and partners. The center was established in July 2018.
At the opening ceremony, Eijiro Yamashita, CEO of transcosmos China said:
“As a global BPO player with a 52-year history, transcosmos offers extensive services such as contact center services, e-commerce one-stop services, digital marketing services, system development services, and end-to-end DEC services. We entered the Chinese market more than 20 years ago. Since then, we have been offeringoutsourcing services to over 70 global brands in diverse industries including the internet, 3C Industry (Computer, Communications, and Consumer Electronics), IT manufacturing, finance, baby care, apparel, cosmetics, retail, auto, telecommunications, and more.
With this expansion into the city of Wuhan, we can now deliver value-added services to clients at an affordable price by leveraging the city’s pool of talented people and its competitive advantage in the market. What’s more, as a global company, transcosmos has the ability to offer multilingual customer support services in 23 languages including Japanese, English, and Chinese. With a mission to deliver superior services to clients,transcosmos will assist clients in expanding their market share whilst sharpening their competitive edge.”
●“Wuhan Center” Overview
Location: Jiangxia district, Wuhan, Hubei province, China
Business: Contact center services
Supported language: Chinese (Mandarin)
Supported channels: Online chat, call, SNS, etc.
The Wuhan Center is equipped with multiple conference rooms, training rooms, interview rooms, and break rooms. Its modern work environment with great internet connections and other information technologies is a powerful enabler to attract and hire talent, and execute projects. In addition, its cutting-edge contact center systems and technologies enable experienced managers and trainers at other centers to support Wuhan Center members remotely at project launch phase in order to launch projects swiftly and deliver high-quality services to clients.
The opening of Wuhan Center, the 10th contact center in China, shows transcosmos’s commitment to further enhance its initiatives in central China. Leveraging the Wuhan Center, transcosmos aims to expand its businesses in central China and offer e-commerce and contact center services across all industries that are tailored to suit each client’s needs by building upon its extensive experience and proven record in providing operations services.
transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.
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