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transcosmos opens “Semarang Center” and “Jakarta Center No. 4” in Indonesia

February 20, 2019 Business News No Comments Email Email


transcosmos inc. has opened two new operating centers in Indonesia, namely, “Semarang Center” and “Jakarta Center No. 4.” 

■ Opened the first nearshore center in Semarang, one of the top 5 cities in Indonesia
Semarang, the capital of Central Java province in Indonesia with a population of approximately 1.64 million (as of 2016), is one of the top 5 cities in Indonesia. transcosmos was planning to expand into a city beyond Jakarta in order to put a business continuity plan in place and selected Semarang over other cities as the city is home to various universities and has potential cost-saving benefits. The new center began delivering contact center services respectively to a major Indonesian e-commerce company at the end of November 2018 and a prominent Indonesian online travel agency in January 2019.

Semarang Center Overview
Name:  transcosmos Semarang Center
Location: Vina House, Jl. Diponegoro No.29, Lempongsari, Gajahmungkur, Kota Semarang, Jawa Tengah 50231
Site area: 1.875 ㎡
Number of workstations: 400
Supported languages: Indonesian and English
Services: Contact center services, email support services, chat support services, social media support services, e-commerce one-stop services

■ Opened “Jakarta Center No. 4” in Jakarta to accommodate business growth
In June 2013, transcosmos opened “Jakarta Center No.1” and launched contact center services for the Indonesian market. Since then, transcosmos has steadily expanded its business in the market, opening “Jakarta Center No.2,” a center which offers digital marketing services for the Japanese and Indonesian market in October 2014, and “Jakarta Center No. 3” in December 2016, a center which primarily offers contact center services. Now, transcosmos has opened another new center, “Jakarta Center No. 4,” in order to further expand contact center services. The center began offering contact center services in December 2018 for the e-commerce industry with 220 workstations.

Jakarta Center No.4 Overview 
Name:         transcosmos Jakarta Center No. 4
Location:     Ariobimo, Jl. HR Rasuna Said Blok X-2 Kav. 5 Jakarta Selatan
Site area:     760㎡
Number of workstations: 220
Supported languages: Indonesian and English
Services:     Contact center services, non-voice support services

transcosmos co-established PT. transcosmos Indonesia (President Director: Hiroyoshi Hara) with PT Cyberindo Aditama (Headquarters: Jakarta, Indonesia), an IT company under the major Indonesian conglomerate, Salim Group. Today, the company delivers services with 1,800 workstations and over 2,000 employees. In the Indonesian market which is expected to grow further, transcosmos will assist Japanese companies that plan to expand into Indonesia whilst focusing on providing business outsourcing services to both local and global companies in order to help clients boost sales whilst optimizing costs.

transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.



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