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Travel alert: An update on Milan, Italy flying

Due to the reduction in demand, American Airlines is suspending operations to and from Milan, Italy, and New York (JFK) and Miami (MIA). Flights to Milan are scheduled to resume April 25.

Our teams are contacting affected customers directly to accommodate their needs. American continues to review the airline’s flight schedule to ensure that customers’ needs are accommodated and will make additional refinements as necessary.

Frequently asked questions:

Which airports in Milan does American serve?
American serves Malpensa Airport (MXP) from JFK and MIA. There is one flight to and from each city per day.

When will the flight schedule change? When do you plan to inform customers who were booked on these flights?
On March 1, American will run a formal schedule change, and customers who are booked on impacted flights will see their reservation updated on aa.com. Our teams will contact affected customers directly to accommodate their needs. Customers who booked through a travel agent will be contacted by their agency directly beginning March 1. Customers also can reach out to their travel agency.

My flight was canceled, and I don’t want to rebook. Can I get a refund?
Yes. If a flight is canceled and a customer chooses to not be rebooked, they may request a full refund by visiting aa.com/refunds.

Amendment to presidential proclamation

As a result of the amendment to the Jan. 31, 2020 presidential proclamation, the United States government has imposed the following additional entry requirements that take effect March 2, 2020, after 5 p.m. ET:

  • Any U.S. citizen or lawful U.S. permanent resident returning to the United States who has traveled to Iran within the previous 14 days must enter the United States through an approved airport. American Airlines customers will be rebooked, if necessary, to one of those airports by our Reservations and Airport teams.
  • Foreign nationals who have traveled to Iran within the last 14 days will be denied permission to travel to the United States.

These entry requirements are in addition to those imposed by the presidential proclamation on Jan. 31, which restricted entry to the U.S. from mainland China (excluding Hong Kong and Macau).

American continues to work closely with U.S. authorities to comply with these new orders while treating all of our customers with respect. American is committed to taking care of any affected customers by assisting them with rebooking options and full refunds. Our team is proactively reaching out to customers who may be affected by this travel restriction to ensure they are accommodated.

Frequently asked questions:

When do these orders go into effect?
These orders apply to all flights departing for the United States after 5 p.m. ET on March 2. To be clear, it does not apply to flights that depart prior to 5 p.m. ET on March 2.

What can customers expect when flying American?
Prior to boarding an American Airlines flight departing to the United States, all customers will be asked if they have visited Iran or mainland China (excluding Hong Kong and Macau) within the last 14 days. If a customer traveled to Iran or mainland China (excluding Hong Kong and Macau) within the previous 14 days and is authorized to travel, they must enter the United States through an approved airport.

Foreign nationals who have traveled to Iran or mainland China (excluding Hong Kong and Macau) within the last 14 days will be denied permission to travel to the United States.

What airports are approved entry points for customers entering the United States if the customer has visited Iran within the last 14 days?

  • Atlanta: Hartsfield–Jackson Atlanta International Airport (ATL)
  • Dallas-Fort Worth: Dallas Fort Worth International Airport (DFW)
  • Detroit: Detroit Metropolitan Airport (DTW)
  • Newark, New Jersey: Newark Liberty International Airport (EWR)
  • Honolulu: Daniel K. Inouye International Airport (HNL)
  • New York City: John F. Kennedy International Airport (JFK)
  • Los Angeles: Los Angeles International Airport (LAX)
  • Chicago: Chicago O’Hare International Airport (ORD)
  • Seattle: Seattle-Tacoma International Airport (SEA)
  • San Francisco: San Francisco International Airport (SFO)
  • Washington, D.C.: Washington-Dulles International Airport (IAD)

What if a customer is authorized to travel, but is scheduled to arrive at a nonapproved airport?
If a customer traveled to Iran or mainland China (excluding Hong Kong and Macau) within the previous 14 days and is authorized to travel, but is scheduled to arrive at a nonapproved airport, American will help reroute the customer to one of the approved airports or offer a refund.

Should customers arrive at international airports early?
We encourage customers departing for the United States to arrive at the airport three hours early as we expect this additional screening will lengthen the normal check-in process.

Who should customers contact if they need help changing their travel plans as a result of the travel restriction?
Customers should contact their original booking provider. American’s Reservations team can be contacted at:

  • From the US: 1-800-433-7300
  • From outside the US: +1 817-786-3818 (US) or + 44 207-660-2300 (UK)