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TrustYou and Frontdesk Anywhere Integration Enables Facilitated Direct Messaging For Hotels

October 6, 2018 Tech No Comments Email Email

TrustYou, the world’s largest guest feedback platform, officially announced the technical collaboration of its Guest Messaging tool with Frontdesk Anywhere’s (FDA) the award-winning, cloud-based property management system. The two companies have a mutual goal of helping hoteliers from around the globe improve internal efficiency and
increase guest satisfaction scores.

Through a smart API connection, the collaboration of TrustYou and Frontdesk Anywhere  enables a seamless integration of guest data. Thereby, alongside the standard features of a  smart, intuitive PMS, users will be able to directly communicate with guests, as well as set tasks  and automated messages. Although invisible to travelers, the integration between Frontdesk  Anywhere and the messaging features enable a higher level of personalization, and give  hoteliers valuable insights into the guest journey and the ability to adjust services accordingly.  Guest Messaging can be accessed through TrustYou’s guest feedback platform.

“In the 21st century, even smaller independent hotels have to keep up with the technological  revolution,” said Benjamin Jost, TrustYou’s Co-Founder and CEO. “Given the large number of  software that hoteliers need to use on a daily basis, we acknowledge the importance of  navigating through a number of systems and features in a fast and efficient way – and with a  single sign-in. This is why we are extremely excited to have our messaging solution integrated  with Frontdesk Anywhere. Users are now able to oversee and manage any property task, and  directly communicate with guests from one place, saving considerable time and effort.”

The integration between the two technologies will allow a wider exposure for both platforms  and provide hoteliers with a more effective way to use their hotel tech stack. Following the  highly popular trend of interlinked systems, TrustYou and its latest Connect partner, Frontdesk  Anywhere, have joined forces to enable hoteliers to increase productivity and provide  time-effective solutions for their operations.

“We’re delighted to partner with TrustYou to strengthen FDA’s integration portfolio and enable  our customers to utilize ongoing guest communication to improve operations, increase online  visibility and drive revenue,” said Joe Kiernan, CEO of Frontdesk Anywhere.

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