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A 24-hour strike by Jetstar staff, set for this Wednesday, has been called “unforgiveable” by airline management – though the Transport Workers Union (TWU) contends that Jetstar workers are the lowest paid in the Qantas Group and management is trying “to force workers to accept an agreement which is even worse than the current agreement they are on”.

Over 250 Jetstar baggage handlers and ground crew will take protected industrial action next Wednesday 19 February 2020 at Sydney, Melbourne, Avalon, Brisbane, Cairns and Adelaide airports. The TWU says many are guaranteed no more than 20 hours work per week.

Jetstar Group chief executive Gareth Evans said: “The TWU’s decision to disrupt air travel at a time when local tourism and the economy is hurting is unforgivable. It’s another example of how out of touch this union is.

“We have put a package to the TWU and our people that includes a 3% annual pay increase and a year’s worth of backpay for each employee as well as a range of other benefits related to rosters.

“The deal delivers annual wage increases well above private sector wage growth and more than what most companies are offering. It also ensures we can keep offering the low fares our customers expect.

“The union keeps ignoring the fact that no part of Jetstar or the Qantas Group will do a wage deal more than 3%.

“We will be doing everything possible to get our customers on their way with as little disruption as possible.”

A Jetstar bulletin says:

Disruption to domestic flights due to industrial action on 19 February 2020

We have been notified by the Transport Workers Union that it plans to take industrial action that will disrupt travel on Wednesday 19 February 2020.

To minimise the disruption caused by the TWU action, it has been necessary to proactively cancel some of our domestic flights in Australia. At 17.00 (5pm AEST) Saturday 15 February 2020 we began contacting customers whose flight will be impacted. We will have contacted all impacted customers by 5pm Sunday 16 February.

International flights to/from Australia ARE NOT affected as a result of the union’s planned action.

What you need to know ahead of Wednesday 19 February

  • If you’re travelling on a domestic flight on the 19th you can cancel your flight now and receive a refund: We understand this industrial action creates uncertainty, so if you are travelling with us on Wednesday 19 February 2020 and you want to cancel your flight and make other plans, you can request a refund by completing this FORM.
  • Want to move your travel? You can also contact us to move your domestic flight to another day between 14 and 27 February at no additional cost via Live Chat.

Things to know on the day:

  • Make sure your contact details are up to date: If your fight is affected on 19 February we will contact you directly via SMS and email as soon as we know so please make sure your contact details are up to date. The best way to do this is via Manage My Booking.
  • If your flight is cancelled or delayed by more than 3 hours we’ll look after you: You will be offered the choice of an alternate flight or a refund. For customers who have to overnight away from home as a result of this disruption we will also offer accommodation and meals to a specified value.
  • If your flight is rescheduled or cancelled you can choose a new one without calling us: Just follow the link in your email or SMS to our Recovery Portal and you can review your flight options.

Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this industrial action.

The TWU issued the following statement:

“Low paid Jetstar baggage handlers and ground crew will take protected industrial action next Wednesday February 19th as the company tries to force workers to accept an agreement which is even worse than the current agreement they are on.

“Over 250 workers will hold a 24-hour strike on Wednesday at Sydney, Melbourne, Avalon, Brisbane, Cairns and Adelaide airports.

“Jetstar workers are the lowest paid in the Qantas Group with many guaranteed no more than 20 hours work per week. Jetstar has rejected their claims for a guaranteed minimum 30 hours a week, stable rosters that don’t constantly change, a commitment to engage Jetstar employees rather than untrained, exploited labour hire workers and appropriate pay rates for workers continually performing higher duties.

“In response Jetstar has presented an agreement deliberately designed to keep Jetstar workers impoverished which will also allow the company to demote them without consultation, make it more difficult for workers to take personal leave and reduce redundancy payments. Jetstar has said if workers do not accept the substandard agreement it will refuse to pay them backpay to March 2019, which would amount to thousands of dollars per worker and enforce another wage freeze. Jetstar workers have already been told they will not receive the bonus Qantas announced after its bumper $1.3 billion profit last year because of their strike action in December.

“TWU National Secretary Michael Kaine said Jetstar workers were united and determined to fight for their jobs and their families’ futures. “Jetstar workers do not take this decision lightly and we apologise to members of the public who will be unable to fly on Wednesday. But these workers are in the fight of their lives for a decent standard of living, to be able to put food on the table and to ensure they and their kids have a future. At the moment that future is bleak. The company is forcing underemployment onto these workers, making them desperate for more hours to boost their low incomes. Jetstar workers are utterly baffled as to why they can’t get a guarantee for 30 hours a week when they can see that the work is there. It is obvious that management are behaving belligerently, attempting to bully these workers and leave them dangling for more work. Workers are given no option but to strike next week,” he said.

“The problem at Jetstar is happening right across the fragmented aviation industry. Multiple airlines and aviation companies are in a race to the bottom, financially squeezing their workforces to make a profit. It means families are suffering. It means safety and security are being compromised at the airports every day,” said Kaine.

“Jetstar workers went on strike twice in December and then announced a moratorium to allow people to get home for Christmas and for the bushfire relief in January. Workers met management twice in recent weeks to discuss their claims but all were rejected. Jetstar has said it will force workers to vote on the deal they have rejected.  In December, 94% of Jetstar workers voted to take protected industrial action.

“Jetstar has been engaging more exploited labour hire staff since the December strikes, including workers at Swissport, which the Fair Work Commission ruled last year was a paying workers below minimum award rates and conditions.

“Workers are also concerned about safety and Jetstar has yet to comply with two improvement notices from SafeWork NSW related to dangerous understaffing and broken equipment. Workers are at risk of “serious injury” from being “crushed” and “ingested” by aircraft, one notice said.

“Jetstar made revenues of $4 billion this year while Australia’s four major airports, Sydney, Melbourne, Brisbane and Perth, made over $2.2 billion in profit last year, according to the ACCC.

“The Jetstar vote is a kick-start to a major industrial campaign planned from June right across the road and aviation transport networks.

“Airport workers have submitted claims to all major airports demanding: the same rate for doing the same job; secure work with regular hours; safety and security as the number one priority, rather than a focus on engaging work to be carried out for the lowest cost possible.”

Edited by Peter Needham