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Why booking with a travel agency in the future is the way to go – broke Fly365 clients told to contact airlines

February 22, 2021 Aviation, Headline News No Comments Email Email

With online travel agency Fly365.com having gone into administration last year, Fly365 administrators, Aston Chace Group have told travellers who have been hoping for refunds as a result and because of COVIF-19 flight cancellations to contact airlines for refunds.

Aston Chace Group say that they have conducted a thorough investigation of the resources available, the costs and legal aspects of a Court application seeking permission for them to directly facilitate creditor refunds and have concluded it would be unlikely to succeed.

As a result, any travellers who have asked for a refund on or after 20 February 2020, which is when Fly365 collapsed, have to now contact the relevant airlines directly regarding any refunds or credits, which if the airline is willing, would then need to be paid directly to the client, with Aston Chace having provided letters to former Fly365 clients as proof that no instruction from the liquidators is required.

It is thought that airlines may be reticent to refund these amounts at all in full and even in part, and if that is the case, any shortfalls to refunds provided by airlines or consolidators, along with unpaid refunds which were requested before 20 February 2020 will go to the back of the queue with the administrators as unsecured claims in the administration of the business.

Aston Chace said it was continuing its investigations into the conduct of Fly365’s directors, with Aston Chace having become aware of substantial quantities of cash withdrawn from Fly365’s bank accounts immediately before Fly365’s collapse.

A report by John Alwyn-Jones

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