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Why do Airlines offer water as soon as the ‘fasten seatbelts’​ sign is turned off?

January 3, 2020 Headline News, Travel Law 2 Comments Email Email

On long-haul flights, water, juice or alcohol is served with lunch and dinner. Usually, meals are served 2 hours after departure, so it’s a long time to wait for a drink of water.

Recently, some airlines are providing bottled water or a drink from the drinks cart earlier, as soon as the ‘fasten seatbelts’ sign is turned off, which might be 30 minutes after departure (or after climbing to 10,000 feet).

Is this practice purely out of concern for the health and well-being of the passengers, to combat dehydration? Or is there some other reason?

The passenger’s ‘dehydration’ starts well before boarding. At the carry-on bag security screening at the airport, bottles of water are confiscated. So a passenger could be thirsty when they board.

It is well known that flying accelerates dehydration because of the low humidity inside the cabin. The humidity level is less than 25% due to the extremely low humidity levels of the outside air supplied to the cabin.

The statistics are that perhaps two or three faints a week will occur on an aircraft, to which dehydration is a contributing factor. Airlines advise ‘Keep well hydrated by drinking enough water’.

All this supports the proposition that providing water or drinks early and often is in line with the airline’s concern for the passenger’s health and well-being.

But is there a legal liability reason? In a recent decision of the Supreme Court of Victoria, the facts were that a passenger fainted when entering the toilet, fell and broke her ankle. She claimed a large amount of compensation from the airline (Emirates) for her injury.

She claimed that she had fainted because she was dehydrated because of airline’s failure to provide her with water before the meal (and also after the meal).

She failed in her claim because the airline (Emirates) was able to satisfactorily explain why it had not supplied her with water when she requested it, and that when the incident occurred (in 2015), it was normal policy to provide water before the first meal.

The last year, when I flew Emirates to Dubai, I noticed a change. The drinks cart came down the aisle as soon as the ‘fasten seatbelts’ sign was turned off. I can only assume that Emirates is now serving drinks early both for the health and well-being of the passengers and to avoid legal liability.

For my summary of the Court’s decision, click on my case note Airlines need to provide water to passengers often to avoid in-flight injuries

Currently there are "2 comments" on this Article:

  1. Wolfgang Hees says:

    Flying Emirates in business is great. End of July I flew them in economy. This was the worst experience I ever had. They did not serve any water from about halfway back to the end of the plane for about 2 hours. Everyone else in the front had dinner and water served very soon. Requests for water were totally ignored. This was on the way to Dubai from Europe. As Emirates and Dubai is famous if you complain to much they arrest passengers on arrival as being disruptive. So nobody really dared to raise the issue further.

  2. AgentGerko says:

    Good to see that the airlines are not only spewing out massive amounts of CO2 but also contributing to the single-use plastic bottle problem. I hate the idea of bottled water anytime. I like the aussie domestic idea, at least up the front of the plane, where you are offered a glass of water or juice before even pushback. And it’s a good, old fashioned drinking glass.

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