The premium all-inclusive resort brand, Club Med, has yet again walked away with the title of Best Hotel/Resort Group at the annual National Tourism Industry Awards 2019. In a category nominated and voted for by travel agents, this is the second year in a row Club Med has taken home the title, showing their unwavering commitment to providing ongoing support to trade partners nation-wide.
The travel industry night of nights was held at Sydney’s International Convention Centre and welcomed a crowd of over 1000 travel industry representatives for a night of glitz, glam, and toasting to excellence. A combination of panel-judged and travel agent-voted categories were highlighted, with Club Med taking out arguably one of the most prestigious and competitive awards of the night.
“We are incredibly humbled to be recognised in a category with brands who like us, try every day to be innovative and responsible,” says Rachael Harding, General Manager Club Med Australia and New Zealand, “When we won last year, we vowed we would do all we could to listen and deliver so our partners knew their vote counted. The fact that we’ve retained this incredibly prestigious title for another year is validation that we’re on the right track.”
“Our mission is to create happiness through amazing holiday experiences in the most beautiful places around the world, so thank you for trusting us to deliver this to your clients.”
Club Med has seen double digit growth for five years running, with future sales on track to continue the sales growth record for Pacific market. Such success can be put down to a continually-evolving product to keep up with client expectations, as well as partners understanding the value proposition when it comes to selling and delivering an all-inclusive Club Med holiday.
Harding further credits Club Med’s success to building a team that understands the importance of trade partnerships and spreads the passionate values of Club Med. The team of trade-dedicated representatives has grown this year to include two new Business Development Managers for added on-the-ground support to agents nation-wide, as well as ongoing online support through a dedicated trade portal, Facebook page, training videos, customisable booking resources, and a robust agent familiarisation program.
The agent benefits don’t stop at selling tools alone, with 2018/19 marking a record-breaking year of Club Med famils and over 200 travel agents visiting their resorts worldwide from the French Alps, to Japan, Mauritius, and the Maldives. The Great Agents Loyalty Program (GALP) also gives travel agents the opportunity to earn up to harness additional support plus a host of additional benefits.
“We’re incredibly proud to see this award on the mantle and can’t wait to look back again in a years’ time to see the impact our current projects are having for our valued partners. It’s going to be another big year full of fun and surprises so this award has provided us with the courage to grow bigger and better than ever before!” says Harding.
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