As border restrictions across the region remain firmly in place and with the Singapore Government introducing new stricter “circuit breaker” measures to prevent the spread of COVID-19, Jetstar Asia will extend the suspension of all scheduled services until 19 May 2020. 
All Jetstar Asia passengers# with existing bookings for travel from 15 March to 19 May 2020 will be offered a refund to the full value of their untraveled booking in the form of a travel credit voucher.
Due to the high demand at our contact centre, the fastest and easiest way for customers to request a voucher is by visiting Manage My Booking and by following these steps:
• Enter your booking number and last name • Click on the ‘find out more’ button • Select ‘check flight options’ button • Click ‘view other options’ button • Select ‘request reimbursement’
The credit voucher can be redeemed up to the value stated on the voucher in one booking only within 6 months of issue, for travel on Jetstar within 12 months of the booking date. A fare difference, if any, will apply.
If your flights were booked through a travel agency or third-party website, you can also request a voucher by visiting Manage My Booking.
#Passengers with a 3K booking to/from Australia or to/from Japan are requested to wait to receive a letter from Jetstar regarding available options before visiting Manage My Booking.
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